faq:purchase
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faq:purchase [2010/09/22 16:25] – camille | faq:purchase [2018/03/28 13:18] – camille | ||
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=?==== Purchasing FAQ ====== | =?==== Purchasing FAQ ====== | ||
- | ??? I would like to purchase Osculator, but I don't understand what I get for the value. | + | ??? Do you have a privacy policy? |
- | !!! There is no difference, you will receive exactly the same product and support. | + | !!! Yes, [[: |
+ | ??? How many licenses should I purchase? | ||
+ | !!! In order to unlock OSCulator, a license must be installed. This installation process is called an " | ||
- | ??? I have not received my license, why? | + | Individuals often need to install OSCulator on two machines, e.g. a desktop and a laptop. For this reason, one additional activation |
- | !!! When your payment is completed, the license | + | |
- | But it can happen that your email server considers the license email as spam and place it in the junk folder. Therefore it is advised | + | ??? How do I choose between OSCulator 2 and OSCulator 3? |
+ | !!! Basically | ||
- | **If you have used an email address that is no longer valid or existing, you will never receive the confirmation emails.** | + | |
+ | | ||
- | Therefore, if you think your license | + | OSCulator 3 is the latest major version. Amongst many improvements, the main one was to add compatibility with macOS 10.12 Sierra. For a full description, |
+ | When you purchase OSCulator 2, you are eligible for a free OSCulator 3 license, Please contact [[mailto: | ||
- | ??? Can I get a refund? | ||
- | !!! The license is automatically generated, therefore it is not possible to do a refund. | ||
=?==== License Management FAQ ====== | =?==== License Management FAQ ====== | ||
+ | |||
+ | ??? I just purchased OSCulator but have trouble installing the license, please help! | ||
+ | Please contact our customer support: customer-support@wildora.com. | ||
??? I have lost my license, or my hard drive has crashed, can I get my license back? | ??? I have lost my license, or my hard drive has crashed, can I get my license back? | ||
- | !!! Yes, just send an email to camille at osculator dot net, and don't forget to give the email address you have used to purchase the application so the license can be found. | + | !!! Sure, just send an email to customer-support@wildora.com, with details about your original purchase like the order number. It looks like WIL70101-1234-12345. |
- | + | ||
- | ??? When I double click the license file, the system says there is no program associated | + | |
- | !!! Please make sure you have downloaded and installed Osculator on your computer. | + | |
- | + | ||
- | + | ||
- | ??? When I double click the license file, another program is launching... I can't register my copy! | + | |
- | !!! The license extension could have been corrupted by your email client. | + | |
- | To revert the file to the correct extension, follow these steps: | + | |
- | * Unordered List Item- Select the file in the Finder | + | |
- | * Do "File->Get Info" or Command-I | + | |
- | * In the section "Name & Extension", | + | |
- | * Close the Info window, you can now double click the file and it will launch Osculator. | + | |
- | + | ||
- | + | ||
- | ??? When installing the license, the application says it is corrupted. What can I do? | + | |
- | !!! First make sure the file is the right one. Some customers mistake the PDF invoice for the license file. You can recognize the license because it has a osclicense extension. | + | |
- | + | ||
- | Also, some mail servers((some versions of Microsoft Exchange are known to be affected)) corrupt the content of the file. If you think you fall in this case and you have no other solution for getting the file another way, please contact camille at osculator dot net. | + | |
+ | ??? I try to activate my license but I get the following error message: " | ||
+ | !!! That means that the license has been activated too many times. It happens sometimes when the hard drive is formatted without prior deactivating the license. Again, just send an email to [[mailto: |
faq/purchase.txt · Last modified: 2018/12/10 22:07 by camille