faq:purchase
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faq:purchase [2010/04/19 20:50] – camille | faq:purchase [2018/12/10 22:07] (current) – camille | ||
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=?==== Purchasing FAQ ====== | =?==== Purchasing FAQ ====== | ||
- | ??? I have lost my license, or my hard drive has crashed, can I get my license back? | + | ??? Do you have a privacy policy? |
- | !!! Yes, just send an email to camille at osculator dot net, and don't forget to give the email address you have used to purchase the application so the license can be found. | + | !!! Yes, [[: |
+ | ??? How many licenses should I purchase? | ||
+ | !!! In order to unlock OSCulator, a license must be installed. This installation process is called an " | ||
- | ??? I have not received my license, why? | + | Individuals often need to install OSCulator on two machines, e.g. a desktop and a laptop. For this reason, one additional activation |
- | !!! When your payment is completed, the license | + | |
- | But it can happen that your email server considers the license email as spam and place it in the junk folder. Therefore it is advised | + | ??? How do I choose between OSCulator 2 and OSCulator 3? |
+ | !!! Basically | ||
- | If you think your license | + | * OSCulator 2 is compatible with versions |
+ | * OSCulator 3 is compatible with versions | ||
+ | OSCulator 3 is the latest major version and [[https:// | ||
- | ??? When I double click the license file, like told in the email, another program is launching... I can't register my copy! | + | When you purchase OSCulator 3 today, you are eligible |
- | !!! The license extension has been certainly corrupted by your email client. | + | |
- | To revert the file to the correct extension, follow these steps: | + | |
- | | + | |
- | - Do " | + | |
- | - In the section "Name & Extension", | + | |
- | - Close the Info window, you can now double click the file and it will launch Osculator. | + | |
- | ??? When installing the license, the application says it is corrupted. What can I do? | + | =?==== License Management FAQ ====== |
- | !!! First make sure the file is the right one. Some customers mistake the PDF invoice for the license file. You can recognize the license because it has a osclicense extension. | + | |
- | Also, some mail servers((some versions of Microsoft Exchange are known to be affected)) corrupt the content of the file. If you think you fall in this case and you have no other solution for getting | + | ??? I just purchased OSCulator but have trouble installing |
+ | Please | ||
+ | ??? I have lost my license, or my hard drive has crashed, can I get my license back? | ||
+ | !!! Sure, just send an email to customer-support@wildora.com, | ||
- | ??? Can I get a refund? | + | ??? I try to activate my license but I get the following error message: " |
- | !!! The license is automatically generated, therefore it is no possible | + | !!! That means that the license |
faq/purchase.1271703017.txt.gz · Last modified: 2010/04/19 20:50 by camille